At Wagtails Pet Store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your data when you visit our website or make a purchase.
Personal Information We Collect
When you visit our website, we may automatically collect certain information about your device (“Device Information”), including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages or products viewed
- Referral sources and website interactions
We collect this information using technologies such as cookies, log files, web beacons, tags and pixels.
When you make or attempt to make a purchase, we may collect “Order Information,” including:
- Name
- Billing and shipping address
- Payment details
- Email address
- Phone number
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
Minors
Our website and services are intended for individuals aged 18 years or older.
We do not knowingly collect personal information from children.
How We Use Your Information
We use your Personal Information to:
- Process and fulfill orders
- Arrange shipping and provide order confirmations
- Communicate regarding purchases or customer support
- Detect and prevent fraud or suspicious activity
- Provide product recommendations and promotional offers where applicable
Device Information may also be used to:
- Improve and optimize our website
- Analyze customer behavior and website performance
- Support marketing and advertising activities
Sharing Your Information
We may share your information with trusted third parties that help operate our business, including:
- Payment processors
- Shipping providers
- Analytics services such as Google Analytics
These providers only use your information as necessary to perform their services.
We may also disclose information when necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our business and prevent fraud
Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your personal data
To exercise any of these rights, please contact us using the details below.
GDPR Compliance
We comply with the General Data Protection Regulation (GDPR) for customers located in the European Economic Area (EEA), ensuring lawful, fair and transparent handling of personal data.
Do Not Track
Please note that we do not modify our data collection practices in response to “Do Not Track” signals from web browsers.
Data Retention
We retain order and customer information for our records unless and until a deletion request is received where applicable.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. Updates will be posted on this page.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Store Name: Wagtails Pet Store
Business Address:
265 High Rd, South Benfleet, Benfleet SS7 5HA, United Kingdom
Phone:
+44 1268 793632
Email:
support@wagtailspetstore.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time:
5:00 PM (GMT UTC +0)