Frequently Asked Questions (FAQ)
HOW CAN I PLACE MY ORDER?
Simply choose your preferred product and options on the product page, then click the “Add to Cart” button and follow the checkout steps to complete your order.
Once your order is confirmed, we’ll prepare it and send you an update when it’s on the way.
HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders are typically processed within 1 business day.
For orders within the United Kingdom, estimated delivery time is usually 2–4 business days depending on your location.
DO YOU OFFER FREE SHIPPING?
Yes. We offer Free Express Shipping on orders over £50 within the United Kingdom.
Orders under £50 are charged a flat £4.99 shipping fee.
MY TRACKING NUMBER DOESN’T WORK
Tracking numbers may take 24 hours to appear in the courier’s tracking system after dispatch.
If your tracking number still does not work after a few days, please contact the shipping carrier or reach out to our support team for assistance.
I NEED HELP WITH A LATE ORDER
Orders are generally processed within 1 business day, with estimated delivery within 2–4 business days.
If your order has not arrived after the estimated delivery timeframe, please contact our customer support team and we will be happy to assist you.
CAN I CHANGE OR CANCEL MY ORDER?
Yes. Orders can be changed or cancelled within 24 hours of being placed.
Please contact our support team as soon as possible for assistance.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
If your order arrives damaged, defective or incorrect, please contact us immediately at:
Include clear photos of the item and packaging, and our team will arrange a replacement or refund where applicable.
DO YOU PROVIDE TRACKING INFORMATION?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and delivery updates.
WHAT IS YOUR RETURN POLICY?
We offer a 30-day return policy on eligible items.
Returned products must be unused, in original condition and returned with original packaging where applicable.
Please review our Return & Refund Policy for full details.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
All payments are processed securely.
WHEN WILL MY CARD BE CHARGED?
Your payment method will be charged immediately after your order has been successfully placed and confirmed.
HOW SECURE IS MY PERSONAL INFORMATION?
We follow industry-standard security practices to protect your personal and payment information.
Your payment details are encrypted during checkout using Secure Socket Layer (SSL) technology. Payment information is processed securely and is not stored on our servers.
WHAT PRODUCTS DO YOU SELL?
Wagtails Pet Store offers a wide range of pet products including:
- Pet toys
- Pet beds
- Feeding accessories
- Travel products
- Pet clothing
- Grooming accessories
- Everyday pet essentials
Designed for both dogs and cats.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can contact our support team using the details below:
Email: support@wagtailspetstore.com
Phone: +44 1268 793632
Customer support is available:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)