At Wagtails Pet Store, we are committed to providing a secure, transparent and convenient payment experience for all our customers.
Secure Transactions
All payments on our website are processed using industry-standard encryption technologies, including Secure Socket Layer (SSL). This helps protect your personal and financial information during transmission.
We do not store or have direct access to your full payment details. All sensitive payment information is securely processed by trusted payment providers.
Payment Provider
We use secure and trusted payment processing systems to provide safe and reliable transactions for our customers.
Accepted Payment Methods
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- Debit Cards
- Apple Pay
- Google Pay
- Shop Pay
All payments are processed in GBP (£).
Payment Authorization
When you place an order:
- Your payment method is authorized at checkout
- The full payment is charged once your order is confirmed
If your payment is declined:
- Please check your payment details
- Contact your bank or payment provider
- Try another payment method if necessary
Fraud Prevention & Security Checks
To protect our customers and business, all transactions may be subject to security verification.
We reserve the right to:
- Cancel or hold orders flagged as suspicious
- Request additional verification if required
Billing Information
Customers are responsible for providing:
- Accurate billing details
- Valid payment information
Incorrect or incomplete information may result in order delays or cancellation.
Currency & Taxes
- All prices are displayed in GBP (£)
- Prices include VAT where applicable
- No hidden charges or unexpected fees
Refunds
Approved refunds are issued to the original payment method used during purchase.
- Refunds are typically processed within 5–10 business days
- Processing times may vary depending on your bank or card provider
For more information, please review our Return & Refund Policy.
Chargebacks & Payment Disputes
If you experience an issue with your payment, please contact us first at:
Opening a chargeback without contacting us may delay the resolution process and could affect future orders.
Payment Issues
If you experience any issues during checkout, our support team is happy to assist you.
Contact Information
Store Name: Wagtails Pet Store
Business Address:
265 High Rd, South Benfleet, Benfleet SS7 5HA, United Kingdom
Phone:
+44 1268 793632
Email:
support@wagtailspetstore.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)**