Payment Policy

Last Updated: 27 June 2026

Thank you for shopping with Wagtails Pet Store.

This Payment Policy explains how payments are accepted, authorised, processed, and refunded when you place an order through our website. By submitting an order and completing checkout, you agree to the payment terms set out below.

1. Payment Processing

Online payments are processed securely through the payment options and third-party payment providers available during checkout.

Every transaction is subject to authorisation and verification by the relevant bank, card issuer, or payment service provider. An order will not be processed unless payment has been successfully approved.

2. Accepted Payment Methods

Depending on availability during checkout, we may accept payment methods including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro
  • Visa Electron

The payment options available to you may vary depending on your location, device, card issuer, or payment provider.

The payment methods displayed at checkout will be the methods available for your order.

3. Currency

Unless clearly stated otherwise, all prices on our website are displayed in:

British Pounds Sterling (GBP £)

Orders are charged in GBP at the time payment is completed.

Your bank or payment provider may apply additional charges, including currency-conversion or international transaction fees. Any such fees are determined by your financial institution and are not controlled by Wagtails Pet Store.

4. Payment Authorisation

When you submit an order:

  • Your payment method may be checked and authorised during checkout.
  • Payment will be processed once the order has been successfully submitted.
  • Your order cannot be confirmed if payment authorisation is declined or unsuccessful.

If your payment cannot be completed, please:

  • Check that your card or payment details are correct.
  • Confirm that your billing address matches the information held by your payment provider.
  • Contact your bank or card issuer.
  • Use another available payment method.

Products are not reserved until the order and payment have been successfully confirmed.

5. Payment Verification

Some orders may require additional review before processing.

Where reasonably necessary, Wagtails Pet Store may:

  • Request further information to verify the order.
  • Place the order temporarily on hold.
  • Ask the customer to confirm billing or contact information.
  • Cancel the order if payment or identity verification cannot be completed.
  • Cancel a transaction where fraudulent or unauthorised activity is reasonably suspected.

Verification checks help protect customers, payment providers, and our business against fraud and unauthorised transactions.

6. Billing Information

Customers are responsible for providing complete and accurate billing details during checkout, including:

  • Full name
  • Billing address
  • Contact information
  • Payment information

Incorrect, incomplete, or outdated billing information may result in:

  • Payment failure
  • Verification delays
  • The order being placed on hold
  • Order cancellation

Please review all payment and billing details carefully before completing your purchase.

7. Payment Security

Payments are handled through secure third-party payment providers.

Wagtails Pet Store does not normally receive or store your complete payment card number or card security code.

Payment providers may use encryption, fraud-prevention systems, authentication checks, and other security measures to protect transactions.

Although reasonable safeguards are used, no online payment system can guarantee complete protection against every possible security risk.

8. Order Confirmation

After payment has been successfully authorised, an order confirmation may be sent to the email address provided during checkout.

The order confirmation will normally include:

  • Your order number
  • Products ordered
  • Delivery details
  • Order total
  • Payment status

Please contact us if you believe that the order information is incorrect.

9. Pricing Errors

We make reasonable efforts to display product prices accurately.

However, if a product is listed with an obvious pricing, technical, or checkout error, we may:

  • Contact you for confirmation.
  • Correct the error before processing the order.
  • Cancel the affected order.
  • Issue a refund where payment has already been taken.

We are not required to fulfil an order at an obviously incorrect price where permitted by applicable law.

10. Taxes

Where required by applicable laws or regulations, VAT or other relevant taxes will be calculated and displayed during checkout.

The total payable amount, including any applicable delivery charges and taxes, will be shown before you complete your order.

11. Refunds

Where a refund has been approved:

  • The refund will normally be issued to the original payment method.
  • Approved refunds will be processed within 14 business days after the returned product has been received, inspected, and accepted.
  • The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Wagtails Pet Store is not responsible for additional processing delays caused solely by a financial institution or payment provider.

Further information about return eligibility and refund conditions is available in our Returns and Refunds Policy.

12. Failed or Declined Payments

An order cannot be completed if payment is declined.

A payment may be unsuccessful because of:

  • Incorrect card details
  • Insufficient funds
  • An incorrect billing address
  • Card restrictions
  • Security or fraud-prevention checks
  • A temporary payment-provider issue
  • An expired payment method

Wagtails Pet Store does not control the approval or rejection decisions made by banks, card issuers, or payment providers.

13. Duplicate or Unexpected Charges

If you believe that you have been charged more than once or notice an unfamiliar transaction, please contact us with:

  • Your full name
  • Your order number
  • The transaction date
  • The amount charged
  • A screenshot or payment reference, where available

Do not send your complete card number or security code by email.

Some pending transactions may be temporary authorisation holds rather than completed charges. Your bank or card issuer can provide further information about pending payments.

14. Payment Disputes and Chargebacks

If you experience a payment-related problem, please contact our customer support team before submitting a chargeback or payment dispute through your bank.

Contacting us first gives us an opportunity to:

  • Review the transaction
  • Check the order status
  • Investigate a refund
  • Correct an error
  • Provide relevant order information

Nothing in this section prevents you from exercising any rights available through your bank, payment provider, or applicable law.

15. Contact Information

For questions about payments, refunds, declined transactions, or checkout problems, contact:

Business Name: Wagtails Pet Store
Email: support@wagtailspetstore.com
Telephone: +44 1268 793632
Business Address: 265 High Road, South Benfleet, Benfleet, SS7 5HA, United Kingdom
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT/UTC+0)
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)

16. Important Information

  • All website prices are displayed in GBP (£) unless otherwise stated.
  • Payment must be successfully authorised before an order can be processed.
  • Available payment methods are displayed during checkout.
  • Customers must provide accurate billing and payment information.
  • Approved refunds are processed within 14 business days after the returned product has been received and inspected.
  • This Payment Policy may be updated when our payment services, business operations, or legal requirements change. Any revised version will be published on this page with an updated “Last Updated” date.