Contact Us

Last Updated: 27 June 2026

Thank you for contacting Wagtails Pet Store.

Our customer support team is available to assist with questions about products, online orders, payments, delivery, tracking, returns, refunds, and in-store product availability.

How Can We Help?

You may contact us regarding:

  • Product information
  • Online order assistance
  • In-store product availability
  • Payment or checkout issues
  • Shipping and tracking
  • Damaged, incorrect, or missing products
  • Order cancellations
  • Returns and refunds
  • General store enquiries

When contacting us about an existing order, please include your order number so we can review your enquiry more efficiently.

Contact Details

Business Name: Wagtails Pet Store
Email: support@wagtailspetstore.com
Telephone: +44 1268 793632

Visit Our Physical Store

Store Address:
265 High Road
South Benfleet
Benfleet
SS7 5HA
United Kingdom

Products available in our physical store may differ from those shown online. Please contact us before visiting if you are looking for a specific product.

Customer Service Hours

Monday to Friday: 9:00 AM–5:00 PM
Time Zone: GMT/UTC+0

Messages received outside our customer service hours will be reviewed on the next available business day.

Online Order Cut-Off Time

Our daily online order cut-off time is:

5:00 PM (GMT/UTC+0)

Orders placed after this time will begin processing on the next available business day.

Contacting Us About an Order

To help us respond quickly, please provide:

  • Your full name
  • Your order number
  • The product name
  • A clear description of your enquiry
  • Tracking information, where applicable
  • Photographs if the product is damaged, faulty, incomplete, or incorrect

Please do not send complete payment-card details or card security codes by email.

Response Time

We aim to respond to customer enquiries as soon as reasonably possible during our normal customer service hours.

Response times may be longer during weekends, UK public holidays, or periods of high enquiry volume.

Social Media

You may also follow Wagtails Pet Store through the official social media accounts linked on our website for new product updates, store announcements, and featured items.

For order, payment, return, or refund enquiries, please contact us directly by email or telephone rather than sharing personal order information publicly on social media.