About Us

Last Updated: 27 June 2026

Welcome to Wagtails Pet Store, an established physical pet shop in South Benfleet, United Kingdom, with an online store serving pet owners across the UK.

Our physical shop provides local customers with access to pet products and friendly assistance in person. Through our online store, customers can currently shop a focused collection of six pet toys, including three dog toys and three cat toys. We intend to expand our online selection as more products become available.

Our Story

Wagtails Pet Store was created with a straightforward purpose: to help pet owners find practical and enjoyable products for the animals they care about.

Our physical store allows local customers to visit us, explore available products, and speak with our team. We later introduced our online store to make selected products accessible to customers throughout the United Kingdom.

We understand that pets have different personalities, routines, and play preferences. Some enjoy chewing and tugging, while others prefer chasing, kicking, rolling, or solving simple puzzles. Our online collection has therefore been selected to provide different styles of play for cats, kittens, dogs, and puppies.

Visit Our Physical Store

Customers are welcome to visit Wagtails Pet Store at:

265 High Road, South Benfleet, Benfleet, SS7 5HA, United Kingdom

Our physical shop may offer products that are not currently displayed online. In-store and online stock can vary, so customers searching for a particular item are encouraged to contact us before visiting.

Please note that the customer service hours displayed on our website may not always represent the opening hours of the physical shop.

Our Online Pet Toy Collection

Our online store currently specialises in toys for cats and dogs.

The present collection includes:

Dog Toys

  • A cotton rope and rubber flower-shaped chew toy
  • An interactive puzzle feeder and enrichment toy
  • A treat-dispensing chew bone

Cat Toys

  • A soft cloud-shaped kicker and cuddle toy
  • A plush fish toy with a feather tail
  • A wooden rolling-ball track tower

Our collection includes options for chewing, tugging, chasing, interactive feeding, indoor activity, and independent play.

Products may be added, updated, temporarily unavailable, or discontinued as our online range develops.

Our Mission

Our mission is to provide customers with a simple and dependable way to shop for pet toys, both in person and online.

We aim to:

  • Offer engaging toys for cats and dogs
  • Provide clear and useful product information
  • Help customers compare available products
  • Maintain transparent shipping, payment, return, and refund policies
  • Respond to product and order enquiries professionally
  • Continue developing our online product selection

We want customers to understand what they are purchasing before placing an order. For this reason, we encourage everyone to review the complete product description, dimensions, materials, intended use, and safety guidance.

Choosing the Right Toy

Every pet plays differently. A suitable toy may depend on the animal’s:

  • Age
  • Breed
  • Size
  • Weight
  • Strength
  • Chewing behaviour
  • Activity level
  • Individual play habits

Customers should choose toys that are appropriate for their pet’s size and behaviour.

No pet toy should be considered completely indestructible. Pets should be supervised during play where appropriate. A toy should be removed immediately if it becomes damaged, broken, or small enough to create a choking or swallowing risk.

Product Information

Our online product pages may provide information such as:

  • Product features
  • Materials
  • Dimensions and measurements
  • Available colours or variations
  • Recommended use
  • Package contents
  • Care instructions
  • Safety information
  • Product photographs

Customers should read all available information before completing a purchase.

We make reasonable efforts to display products accurately. However, minor differences may occur due to lighting, photography, screen settings, packaging updates, or manufacturing changes.

Product Availability

Online and in-store product availability may differ.

Products shown on our website may occasionally become unavailable because of stock changes, supplier availability, or operational requirements. We may also introduce new products or update existing listings without prior notice.

Prices, packaging, colours, dimensions, materials, and specifications may change. The information displayed on the relevant product page at the time an order is placed will normally apply to that purchase, subject to any obvious listing or pricing error.

Shopping Online

Customers can use our website to:

  • Browse available pet toys
  • Review descriptions and product details
  • Select available options
  • Add products to their shopping basket
  • Complete payment through the checkout
  • Receive order and delivery updates where available

Our online store currently accepts orders for delivery to valid addresses within the United Kingdom.

Our standard UK shipping charges are:

  • Orders of £200 or more: Free Standard Shipping
  • Orders below £200: £4.99 Standard Shipping

Complete information about order processing and delivery is available in our Shipping and Delivery Policy.

Customer Support

Our customer service team can help with inquiries concerning:

  • Online products
  • In-store product availability
  • Product information
  • Existing orders
  • Payments
  • Shipping and tracking
  • Damaged or missing deliveries
  • Order cancellations
  • Returns and refunds

When contacting us about an existing order, please include your order number and a clear description of your inquiry.

Store Information

Business Name: Wagtails Pet Store
Physical Store Address: 265 High Road, South Benfleet, Benfleet, SS7 5HA, United Kingdom
Email: support@wagtailspetstore.com
Telephone: +44 1268 793632
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT/UTC+0)
Online Order Cut-Off Time: 5:00 PM (GMT/UTC+0)