Welcome to Wagtails Pet Store. We are committed to delivering your pet products quickly, safely and efficiently. Please review our shipping policy below for full details regarding order processing, shipping times and delivery information.
Order Processing Time
All orders are typically processed within 1 business day (Monday through Friday).
Orders placed on weekends or public holidays will be processed on the next business day.
Order Cut-Off Time
Our daily order cut-off time is:
5:00 PM (GMT UTC +0)
Orders placed after this time will be processed on the following business day.
Delivery Time
We currently offer shipping across the United Kingdom.
Estimated delivery time:
2–4 business days
Please note:
- Delivery time begins once your order has been dispatched
- Delays may occasionally occur due to weather, carrier issues or incorrect shipping information
Shipping Costs
✅ Free Express Shipping on Orders Over £50
📦 £4.99 Express Shipping on Orders Under £50
Tax Information
- All prices listed on our website include VAT
- No additional taxes, duties or hidden fees are required for UK customers upon delivery
Shipping Carriers
We work with trusted delivery partners to ensure reliable shipping, including:
- Royal Mail
- DPD
- Hermes
- DHL
Carrier selection may vary depending on your location and order size.
Shipment Confirmation & Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Tracking information usually becomes active within 24 hours.
Non-Shipping Days
Orders are not processed or shipped on weekends or public holidays.
Delayed or Missing Orders
If your order has not arrived within the estimated timeframe:
- Please first check your tracking information
- Contact the shipping carrier directly if needed
- If the issue continues, contact our support team at:
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout.
If an order is returned due to an incorrect or incomplete address:
- The customer may be responsible for reshipping costs
Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order.
Email: support@wagtailspetstore.com
Phone: +44 1268 793632
Please note: Address changes may not be possible once the order has been dispatched.
Order Cancellations
Orders may be cancelled within 24 hours of placement.
After this period, please refer to our Return &Refund Policy.
Damaged Items
If your order arrives damaged or defective:
- Contact us immediately at support@wagtailspetstore.com
- Include clear photos of the damaged product and packaging
We will arrange a replacement or refund where applicable.
Contact Information
Store Name: Wagtails Pet Store
Business Address: 265 High Rd, South Benfleet, Benfleet SS7 5HA, United Kingdom
Phone: +44 1268 793632
Email: support@wagtailspetstore.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time:
5:00 PM (GMT UTC +0)