Thank you for shopping with Wagtails Pet Store. We are committed to providing high-quality pet products and ensuring a smooth, fair and transparent return experience for our customers.
30-Day Return Policy
We offer a 30-day return window, meaning you may request a return within 30 days of receiving your order.
To be eligible for a return, items must be:
- Unused and in original condition
- Free from damage
- Returned with original packaging and tags where applicable
How to Initiate a Return
To request a return, please contact us at:
Once your request is approved, we will provide:
- Return authorization
- Instructions for returning your item
Please note: Returns sent without prior approval may not be accepted.
Return Shipping Costs
Defective or Faulty Items
If the item is defective, damaged or incorrect, we will cover the return shipping cost.
Change of Mind / Customer Remorse
Customers are responsible for return shipping costs for non-defective returns.
Restocking & Additional Fees
- No restocking fees
- No handling or restoration fees
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged item
- An incorrect product
- A defective item
Please contact us immediately at support@wagtailspetstore.com and our team will work to resolve the issue as quickly as possible.
Exchanges
We offer exchanges for:
- Damaged items
- Defective products
- Incorrect items received
Please contact our support team to arrange an exchange.
Refunds
Once we receive and inspect your returned item:
- You will be notified regarding the approval status
- Approved refunds are typically processed within 5–10 business days to the original payment method
Processing times may vary depending on your bank or card provider.
Contact Information
Store Name: Wagtails Pet Store
Business Address: 265 High Rd, South Benfleet, Benfleet SS7 5HA, United Kingdom
Phone: +44 1268 793632
Email: support@wagtailspetstore.com
Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM (GMT UTC +0)
Order Cut-Off Time:
5:00 PM (GMT UTC +0)